Assistive Technology: Captioning Videos

This two-step process is the only way to ensure ADA-compliant closed captioning.

After you have uploaded a video file to My Media, a request for closed captioning needs to be submitted. Captions can be requested for any video or audio file that is already residing in your My Media listing.

Screenshot of Blackboard Ultra Navigation's Tools area.
Screenshot of Blackboard Ultra's Tools area.

To locate My Media, select Tools>My Media.

Screenshot of Keyword search.
Screenshot of Keyword search.

A keyword search can be done in My Media for the multimedia file that needs captions. Locate the video listing you need below the search text field. Select the linked title just to the right of the thumbnail preview image.

Screenshot of the My Media options.
Screenshot of the My Media options.

The video player page appears. Select the Actions button (1) located at the bottom right. Select the +Caption Requests (2) from the pop-up menu.


Screenshot of the Order Captions form.
Screenshot of the Order Captions form.

The page will refresh and display a form to order captions.

Do not change any of the setting. Select Submit.


Screenshot of the Captions Order received confirmation.
Screenshot of the Captions Order received confirmation.

A confirmation that the order was received will display.

The status column will provide processing updates:


Screenshot of Captions requests screen displaying Pending status.
Screenshot of Captions requests screen displaying Pending status.
Screenshot of Captions requests screen displaying Processing status.
Screenshot of Captions requests screen displaying Processing status.
Screenshot of Captions requests screen displaying Completed status.
Screenshot of Captions requests screen displaying Completed status.


Editing Captions

Navigate to My Media and locate the multimedia file.

To the right, locate the pencil icon to access the editing tools.


Screenshot of a multimedia file listing in My Media. The Edit icon is highlighted.
Screenshot of a multimedia file listing in My Media. The Edit icon is highlighted.
Screenshot of the tabbed menu and caption editing options.
Screenshot of the tabbed menu and caption editing options.

Under the video player, locate the tabbed menu, and select Captions.

The Edit Captions option will allow you to correct spelling and punctuation.

Screenshot of the Closed Captions Editor.
Screenshot of the Closed Captions Editor.

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