Turnitin: Basic Troubleshooting: Student Paper Not Accessible
Issue: Student's paper showing up on Turnitin site, but not in Blackboard
The student logged in to Turnitin using a previous account and submitted the paper. Make sure students know NOT to login and submit through Turnitin even if they have done that previously in other courses.
By using Turnitin Direct Assignment, the instructor and students do not need to log in to the Turnitin website.
Turnitin Help (Feedback Studio>Blackboard>Direct V 2.5>Instructor)